Help Center / Fix Activation & Streaming Issues

Fix Activation & Streaming Issues

Having trouble activating My5 on your TV? Follow these troubleshooting steps to resolve common my5.tv/activate issues and start streaming your favorite Channel 5 shows smoothly.

1st Activation Code Not Working

  1. Ensure you have entered the correct activation code at my5.tv/activate .
  2. The code expires after a few minutes; restart the My5 app to get a new code.
  3. Make sure your device is connected to the internet before activating.

2nd My5 App Not Loading on TV

  1. Restart your TV or device.
  2. Check updates in your App Store and install the latest My5 version.
  3. Clear cache or re-install the app if it keeps giving problems.

3rd Can’t Sign In to My5 account

  1. Make sure you enter the correct email and password.
  2. If you forgot your password, reset it on My5.
  3. Try a different device or browser to check for issues.

4th My5 Not Streaming or Buffering Issues

  1. Check your internet speed (minimum 5 Mbps recommended for smooth streaming).
  2. Restart your Wi-Fi router and ensure your TV has a strong connection.
  3. Reduce the number of connected devices using your internet while streaming.

5th My5 Not Available in Your Region

  1. My5 is only available in the UK. If you are outside the UK, use a VPN set to a UK server.
  2. Check if My5 is blocked by your network (especially in workplaces or schools).

6th Error Messages on My5 App

  1. “Playback Error” – Restart the app and check your internet.
  2. “Device Not Supported” – Ensure your TV or streaming device is compatible with My5.
  3. “Error Connecting to Server” – Try again later; My5 might be experiencing downtime.